Shipping policy

Shipping Policy

Effective Date: September 2026

At Soft Dreams Home, we aim to deliver your orders safely and on time. We partner with reliable courier and logistics services through Shiprocket to deliver orders across India.

1. Order Processing

  • Orders are usually processed within 1–3 business days after payment confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next business day.
  • Once your order has been shipped, you will receive shipping and tracking information by email, SMS, or WhatsApp where available.

2. Delivery Time

Estimated delivery time within India is generally 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote and difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be clearly mentioned on our website and may be subject to specific terms and conditions.

4. Order Tracking

Once your order is dispatched, you can track your shipment using the tracking information provided to you.

You may also contact our customer support team if you need assistance with tracking your order.

5. Delayed Deliveries

Although we work with reliable courier partners, delivery delays can occasionally occur due to weather, transportation issues, high order volumes, public holidays, remote locations, or other unforeseen circumstances.

Soft Dreams Home is not responsible for delays caused by events outside our reasonable control.

6. Incorrect Address

Please make sure that your delivery address, phone number, and other order details are correct before placing your order.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply for re-delivery.

7. Damaged or Incorrect Orders

Please check your package when you receive it.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number and clear photos/videos of the package and product so that we can review the issue and assist you.

8. Contact Us

If you have any questions about your order or shipping, please contact us through our Contact Us page or our customer support email/WhatsApp.

Phone number: +918287761383

Email: softdreamshome0@gmail.com

Soft Dreams Home
India